Terms of service

Effective Date: August 26, 2025

Welcome to Orvana. Every piece we create is made with care, and we want your experience with us to reflect the same attention to detail. By placing an order or using our website (www.orvanacollection.com), you agree to the terms below.

Ordering with Orvana

When you place an order, you’re reserving a piece made in limited quantities. All orders are subject to availability and confirmation of payment. If an item is unavailable, we’ll contact you promptly.

Pricing & Payment

All prices are shown in [currency] and may change without notice. Payments are processed securely through trusted providers — your card details are never stored by us.

Shipping

We prepare and dispatch orders with care. Delivery times are estimates and may vary depending on location, customs, or carrier delays. Shipping costs are shown at checkout.

Returns

If something isn’t quite right, please refer to our Return & Refund Policy for details. Custom orders and final sale pieces are non-refundable.

Our Designs & Content

Every design, photograph, and piece of content is part of Orvana’s creative work and heritage. We ask that you respect this and not use or reproduce them without permission.

Our Responsibility

We strive for accuracy in all product descriptions and website details. However, occasional errors may occur, and we reserve the right to correct them. To the fullest extent allowed by law, we are not responsible for any indirect or incidental damages arising from use of our site or products.

Privacy & Data

We handle your personal information with the same care we bring to our craft. Please see our Privacy Policy for how we collect and use your details.

Governing Law

These terms are governed by the laws of [your country/state], with disputes handled in its courts.

Questions or Concerns?
Email us at alka.mattoo@orvanalondon.com — we’re here to help.

Thank you for choosing Orvana and for supporting slow, considered fashion.