Refund policy

We want you to love your Orvana piece. If you’re not fully satisfied, eligible items can be returned for a refund.

• Eligibility: Items must be unworn, unwashed, and in their original condition with all tags attached.

• How to Start a Return: Email alka.mattoo@orvanalondon.com within 7 days of receiving your order to request a return authorization.

• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable service, as we cannot be responsible for lost returns.

• Timeline: Returns must be received by us within 14 days of your delivery date.

• Refunds: Once your return is received and inspected, your refund will be processed to your original payment method. Please allow 2–7 business days for your bank to post the refund.

• Non-Returnable Items: Custom orders, final sale items, and gift cards are non-refundable.
  

We appreciate your understanding—returns help us maintain our commitment to slow, sustainable fashion.