Shipping policy
Effective Date: August 26, 2025
At Orvana, every order is prepared with the same care and attention that goes into crafting our garments. We want your delivery to be as smooth and considered as your purchase.
Processing Time
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Orders are typically processed within 2–4 business days.
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During busy periods, new launches, or sample sales, processing may take slightly longer.
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Custom or made-to-order pieces may have extended timelines, which will be clearly communicated at the time of purchase.
Shipping Methods & Costs
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Shipping costs are calculated at checkout based on your location and preferred delivery method.
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We offer both standard and express shipping where available.
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All orders are sent via trusted carriers with tracking.
Estimated Delivery Times
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Domestic (within [your country]): 3–7 business days after dispatch.
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International: 7–21 business days after dispatch, depending on destination and customs processing.
Please note: Delivery times are estimates and may be affected by customs clearance, carrier delays, or local holidays.
Customs, Duties & Taxes
For international orders, any customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking your local regulations before ordering.
Tracking Your Order
Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey.
Lost or Damaged Packages
We take great care in packing your order. If your package is lost or arrives damaged, please contact us at alka.mattoo@orvanalondon.com within 7 days so we can assist.
Changes to Shipping Details
If you need to update your shipping address after placing an order, contact us as soon as possible. Once an order has been dispatched, we may not be able to make changes.
From our studio to your hands, we handle each shipment with intention, ensuring that your Orvana piece arrives beautifully and safely.